Refund and Returns Policy

Refund and Returns Policy

At Woowibe, we are committed to ensuring your satisfaction. If you’re not completely happy with your purchase, we offer a hassle-free refund and return policy with a 15-day return window. Please read the details below to understand our process.

1. Eligibility for Returns

1.1 Time Frame:

  • Items must be returned within 15 days of delivery.

1.2 Condition of Items:

  • Products must be unused, unopened, and in their original packaging.
  • Any item that has been tampered with or shows signs of wear and tear will not be eligible for a return.

1.3 Non-Returnable Items:

  • Due to hygiene and safety concerns, certain items such as intimate products (e.g., lingerie and adult toys) cannot be returned unless they are defective or damaged upon delivery.

2. Return Process

2.1 Request a Return:

  • Email us at support@woowibe.com with your order number, details of the product, and reason for return.

2.2 Approval and Instructions:

  • Once your return request is approved, you will receive detailed instructions on how to ship the item back to us.

2.3 Shipping Costs:

  • The customer is responsible for return shipping costs unless the item is defective or damaged.

3. Refunds

3.1 Eligibility for Refunds:

  • Refunds will be processed only for items that meet the return criteria.

3.2 Refund Process:

  • Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be issued to your original payment method within 7-10 business days.

3.3 Partial Refunds:

  • In some cases, partial refunds may be granted for items not returned in their original condition (e.g., damaged packaging).

4. Exchanges

We currently do not offer exchanges. If you need a different product, please return the original item and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

6. Contact Us

If you have any questions or need assistance with your return or refund, feel free to reach out to us:
📩 support@woowibe.com

We value your trust and strive to provide a satisfying shopping experience. Thank you for choosing Woowibe!